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Frequently Asked Questions | RIFO Store
Frequently Asked Questions
Find quick answers to common questions about delivery, returns, and your order.
Account & Sign-in
Browsing Products
Orders & Checkout
Payments
Delivery
Managing Orders
Returns & Refunds
Points & Membership
Group Buying
Security & Privacy
Account & Sign-in
What should I do if I forgot my password?
How do I change my sign-in email address?
Why am I not receiving a verification code?
Browsing Products
How can I find a product?
Can I buy a product that is out of stock?
Will the product look exactly like the photos?
Orders & Checkout
How do I place an order?
Can I change the delivery address after placing an order?
Why can’t I use my coupon?
Payments
Which payment methods are supported?
What should I do if payment fails?
Will I be charged twice for a duplicate payment?
Delivery
How long will delivery take?
How can I track my order?
What if tracking says delivered but I have not received the parcel?
Managing Orders
Where can I view my orders?
How do I cancel an order?
Why has my order status not updated?
Returns & Refunds
How do I request a return or refund?
How long does a refund take?
What should I do if an item arrives damaged or incorrect?
Points & Membership
How can I earn points?
Where can I check my points?
Do points expire?
Group Buying
How do I join a group buy?
Will I receive a refund if the group buy fails?
Can I cancel my part of a group-buy order?
Security & Privacy
How does the platform protect my account?
How can I recognise a suspicious message?
How can I manage my personal information?
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